ai88 Privacy Policy — Our Commitment to Protecting Your Data

Certain personal information is collected to deliver services on the ai88 platform. We follow a data minimisation principle at all times — collecting only what is strictly necessary to provide the service.

Information collected at registration:

• Full name and date of birth
• Mobile number and email address
• Country and city of residence
• Preferred username and password (stored in encrypted form)

Information automatically collected while using our services:

• IP address and device type
• Browser version and operating system
• Time spent on ai88 and pages visited
• Transaction History & Gaming Activity

Information collected during identity verification (KYC):

• Copy of National ID or Passport
• Proof of current address (utility bill or bank statement)
• Payment method details (Mobile Banking / Nagad / Rocket account number)

Ai88 uses the data we collect only for specified purposes. We never use your information for anything unrelated to the services you use.

Ai88 monitors your gaming activity to promote responsible gaming. If you feel someone may be playing excessively, please contact our Responsible Gaming Our team may reach out to assist you.

Ai88 retains your data only for as long as necessary. While your account is active, all information is stored securely.

• Account information: Retained for up to 5 years after account closure for legal compliance purposes.
• Transaction Records: Retained for 7 years in accordance with financial regulatory requirements.
• Cookie data: Between 1 day and 2 years, depending on the cookie type.
• Support Conversations: Up to 1 year after the issue is resolved.

After the designated period, your data is automatically deleted or anonymized securely.

Ai88 never sells your personal data to third parties. In limited circumstances, certain information may be shared with select partners solely to support service operations.

• Payment Processor: Necessary data is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• Game software providers: Limited data may be shared with game providers to operate Live Casino or slots games.
• Legal authorities: Disclosure is required in response to a court order or a lawful request from a regulatory authority.
• Security Partners: Anonymized data may be shared with agencies specializing in fraud detection and anti-money laundering.

When sharing data with third parties, ai88 ensures they uphold the same privacy standards. All partners are contractually bound to protect your data.

Cookies are small text files stored in your browser that ai88 uses to enhance your experience. ai88 uses the following types of cookies:

• Essential cookies: Essential for login sessions and platform security. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: Collects information such as time spent on each page and which features are used most, helping us improve our services.
• Functionality Cookies: Remembers your language preference, theme settings, and other personalisation choices.
• Analytics Cookies: Helps analyze site traffic to improve service quality.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent some ai88 features from working properly.

Every registered ai88 user has the following rights over their personal data:

• Right to Access Your Data: You can request to see what information ai88 holds about you.
• Right to Rectification: You can request a correction if any of your details are inaccurate.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can receive your data in a standard, portable format.
• Opt-out: You can opt out of marketing communications at any time.

Ai88 does not collect data from or provide services to anyone under the age of 18. Age is verified at registration, and additional checks are carried out if a user is suspected to be a minor.

If a parent believes their child has registered on ai88, please contact support immediately. We will promptly close the account and delete all associated data.

The ai88 platform may include links to or integrations with third-party services — such as payment gateways or game software providers. These third parties have their own privacy policies.

Ai88 is not responsible for the privacy practices of third-party services. That said, we only work with trusted, reputable partners who uphold high standards of data protection.

Ai88 uses the latest technology to protect your personal information. Our security infrastructure is reviewed and upgraded on a regular basis.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Firewall & Intrusion Detection: Unauthorised access is detected and blocked instantly.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: Regularly audited by independent third parties.
• Data Encryption at Rest: Stored data is also kept in encrypted form.

Ai88 reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes in the following ways:

• A notice will be sent to your registered email address.
• A notification will be displayed when you log in to the ai88 platform.
• The effective date at the top of this page will be updated accordingly.

Continued use of ai88 after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request account closure.

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat button on our website
• Response Time: Typically within 24–48 hours